Breathe Easy forwards calls to an answering service which will dispatch ALL calls to On-Call personnel. Our answering service is NOT automated and you will speak to a live person. Breathe Easy staff are to immediately respond to all calls initially by phone as some problems may be verbally resolved with some assistance over the phone. Employees must physically respond to a call as soon as possible if not resolved by phone. If the client is residing at a facility, emergency and backup equipment will be available. Facility staff may be verbally directed over the phone or may refer to the P&P manual left at each facility.